Get more value from your electronic security and Building IoT systems through our managed services. We help you reduce further investment in the area of personnel and infrastructure and redirect resources towards your core business activities. Monitoring thousands of security and IoT sensors in our 24/7 security control centers we are able to respond and intervene in the event of danger or system or network failures.
In order for your electronic security and IoT system landscape to function permanently, it needs regular support. Our experienced technicians provide preventive maintenance services for system components from a variety of vendors to resolve issues before they happen. By managing upgrades or updates of your systems, we make sure they remain secure and functional. We also take care of lifecycle management and enhance your system infrastructure with new functionality and technology solutions.
Our service desk is the single point of contact for handling and documenting your technical support requests and error queries. Faults, problems and maintenance requirements are captured in a centralized ticketing system. We agree to specific service level agreements (SLAs) that fit your needs and your budget including 24/7 customer service as required. With a Gold service level agreement, you can conveniently book a call with one of our security and IoT experts who can help you answer complex technical questions quickly.
In our 24/7 security control centers, we monitor thousands of sensors such as video cameras, CO² sensors, fire detectors and much more through a Physical Security Information Management System (PSIM). This system is able to respond and intervene in the event of danger or system or network failures. Intelligent video analytics and Artificial Intelligence help our operators focus on legitimate security and safety events and take decisive actions upon being alerted. Our emergency call and service control centers (certified VdS 3138) are set up redundantly. In addition, we are certified as an alarm provider according to VdS 3138 / DIN EN 50518. As part of our managed services, we also take responsibility for security procedures as well as delivering actionable insights based on aggregated data analysis of the systems.
We combine cutting-edge security and IoT technologies with our 24/7 security control center capabilities. We digitize facility management processes and help reduce operating costs through:
Our 24/7 security control centers take responsibility for both remote monitoring and security management of your facilities, but also, they can take over services as needed at the push of a button.
Our command centers are core to your security and smart building platform. High technology systems are key to them operating 24/7 and support our qualified, experienced staff. Sensors, video monitors, AI technology and staff come together to simultaneously create thousands of eyes and ears that oversee every aspect of your operations. Our responsibilities scale easily and there is no difference in service quality when monitoring one location or multiple sites at once.
Most of our command centers are remote by design but this does not compromise security or response times. In fact, we respond as quickly as if we were right in front of the client . We handle the entire security lifecycle and remove your need for an in-house security staff – saving you time and money. By having a remote command center, this allows you to reallocate valuable resources towards your main business operations.
The vast amounts of data created by security and facility systems can be leveraged to create opportunities for further optimization. AI self-learning technology automates systems and allows them to operate more efficiently along with preventative maintenance alerts. Big data also uncovers opportunities to improve operations by analyzing traffic patterns, equipment usage and incident reports. With e-shelter, your organization experiences security 24/7 and we are continuously working to keep elevating it.
